Ace Canopy™ ordering process gathers the customer information that is placed in the form such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. Ace Canopy uses numerous precautions to protect customer information that is submitted to us is protected both online and offline.
Contact information that is placed is necessary in order for us to send information about orders to our customers, to fulfill and notify you of delivery, as well as get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.
We also accumulate contact information about gift recipients to ensure correct gift delivery. We may send special discounts and information about new canopies or features to our valued customers and gift recipients from time to time. The receiver may always opt out the delivery of future mailings. Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can contact us to unsubscribe and we will remove your name and e-mail address from any future mailings. A page of our site is forwarded to the specified e-mail recipient only when you use the Refer-a-Friend feature on our site.
Ace Canopy understands and shares your concern about security and privacy. It is reassuring to know that it is statistically safer to use your credit card on the web than to use it in a store or restaurant. The information that you provide when placing an order with us (e.g. your name, address, and credit card information) is secure. It cannot be read or tampered with during transmission.
For your security, we authorize your credit card after we obtain confirmation that your card is a valid number and has not been reported lost or stolen. We also verify that the "Bill To" address matches the address on the credit card used. It is not uncommon for a request for credit card authorization to fail at times. We will contact you if we experience such difficulties and you may wish to provide another credit card.
Email is not encrypted so please do not transmit your credit card number via e-mail.
Under the Fair Credit Billing Act, the maximum amount that your bank can require you pay for any fraudulent charge on your credit card is up to $50. Notify your credit card company immediately should you ever suspect a fraudulent charge on your credit card as you would for any other unauthorized charge.