Our extended 5 year warranty for the Outdoor Canopy 12x20 Heavy Duty: Our tops and frames are proven to last. We are so confident in our product that we offer an extended 5 year warranty - this means if your Outdoor Canopy 12x20 Heavy Duty erodes due to sun damage we will replace the top for free. This offer does not include acts of nature. This warranty will be effective on or after 10/15/14 - (when this policy was created) This warranty does not include purchases made before this date.
Not all of the items on our website come with warranties. This offer only includes this particular item.
In the event of a top or canopy frame part that has rusted or eroded. The customer must supply a picture of the product for proof of erosion. Replacement tops and parts cannot be replaced without this verification/proof of erosion.
Replacement tops or canopy parts delivered under the warranty are subject to shipping costs. In the event of a replacement due to erosion there will be no charge for replacing the product, just shipping charges to have the product shipped. The recipient receiving the replacement part must match the billing address on the original order or match shipping address the order was originally sent too. This limited warranty does not cover damage due to neglect, wind, snow, fire misuse or any act of God, nor does this limited warranty cover damage resulting from the canopy not having been securely fastened down nor from improper installation. This warranty is an additional warranty not to be confused with our standard warranty. See Below:
Standard Warranty Policy:
We want you to be completely satisfied with every item that you purchase online from acecanopy.com. We have a 30-day limited warranty. We will repair or replace any part of the canopy within 30 days of purchase if defective. This limited warranty does not cover damage due to neglect, wind, snow, fire misuse or any act of God, nor does this limited warranty cover damage resulting from the canopy not having been securely fastened down nor from improper installation. Ace Canopy makes no other warranty and the remedy of repair or replacement is the exclusive remedy unless otherwise specified. Ace Canopy is not liable for indirect, incidental or consequential damages in connection with the use of any product sold on this website, including any cost or expense of providing substitute equipment or service during periods of non-use. Any defective canopy or part must be sent (shipping pre-paid) to Ace Canopy 5651 FM 971 Weir, TX 78674 All rejected unsigned shipments may be returned, minus the shipping, handling fees and a 20% restocking fee.
The item must be returned in new and unused condition, in the original boxes, and with all the paperwork, parts and accessories to ensure credit. "New and unused" means that there are no scratches, blemishes, or marks on the item; there are no signs of wear on the product.(TARPS MUST STILL BE IN AN IT'S SEALED PACKAGE) We cannot accept a return of any item with any indication that it has been used.
In addition, returned items must be accompanied by their original documentation.
All items that are properly returned under this policy are eligible for store credit. Store credit will be credited to your order or account for a future purchase.