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Canopy Questions

Frequently Asked Questions

 

For instructions on how to assemble your canopy, please visit our CANOPY INSTRUCTIONS PAGE


When will my order ship?
Ace Canopy strives to ship all orders within 2 business days. Once your order has shipped, you will receive an email notification with your tracking information.

 

How long will my order take to arrive to me once it has shipped?
Typical transit times for ground shipments are listed below:

 

West Coast = approx. 3 - 4 business days 
Mid West = approx. 1 - 2 business days
East Coast = approx. 3 - 4 business days
All Freight (LTL) Deliveries = approx. 5 - 7 business days

 

How many legs are on the canopies?

8x8 = 4 Legs
10x10 = 4 Legs
10x16 = 6 Legs
10x20 = 8 Legs
18x20 = 8 Legs
12x30 = 10 Legs
18x30 = 10 Legs
18x40 = 14 Legs
20x20 = 8 Legs
20x30 = 10 Legs
20x40 = 12 Legs

 

How can pole canopies be secured for those living in windy areas?
For those living in windy areas, it is preferable to use foot pads (see accessories page), which attach to the bottom of each leg. There are three holes on the bottom plate of each foot pad, enabling you to drive a canopy stake (see our accessories page) or concrete screws through it to secure it to most surfaces. You can also install 40" canopy braces to increase your canopy's stability.
*Note: Our pop up tents come with canopy stakes and have built in foot pads.

Which tarp is the coolest and cuts out maximum light?

Our silver canopy tarps are the coolest and most light resistant. Our shade screen/mesh tarp provides up to 70% shade protection.

Why did I get a 12x20 tarp for my 10x20 canopy?
Canopies require a top with an additional 2 feet of material to fit correctly over the peak of the canopy.

How long is it going to take me to assemble the canopy?

Here is an APPROXIMATION of how long each one of our canopies takes to assemble::

  • 8x8 (One person) = 12 minutes
  • 10x10(One person) = 15 minutes
  • 10x16(One person) = 20 minutes
  • 10x20(One person) = 20 Minutes
  • 12x20(One Person) = 20 minutes
  • 14x20(One person) = 20 minutes
  • 18x20(One person) = 25 minutes
  • 20x40(two people) = 30 minutes

 

Are there any screws or fasteners provided on the canopies?
No. Our outdoor canopy poles slide conveniently into fittings, and the frame is held tightly by means of ball bungees at every 18 inches.

How does a foldable canopy pop up?

The push pin of our instant pop up tents pops into place each time you raise the canopy by a notch.all you need to do is gently bounce, pull the "V" of the frame outward and make it spread.

Can I cancel my order?

An order that has not been shipped can be cancelled at no additional charge. Once an order has been shipped, it can no longer be cancelled and must be processed as a return. (See About Us)

Do pop up tents or canopies come rated for wind or snow loads?

Though our canopies are highly resistant, we cannot provide a guarantee against any type of weather related incidents. It is recommended that each leg of the canopy be secured down by means of foot pads & canopy stakes. The use of canopy braces can also increase the stability of the canopy. 

Where can I find directions for my canopy or tent? 

Directions for canopies and tents should be in the box the canopy came with. You can also visit our Canopy Instructions Page.

How is the canopy tarp top cover attached on outdoor canopies? 

The top cover for the outdoor canopies are attached by means of ball bungees which go through the grommets (metal hole) and are tied up to the frame. Grommets are approx. every 18" around the whole perimeter of the tarp canopy cover in order to ensure a snug fit.

How can I make a canopy stable in the wind? Some tips for windy conditions and canopies:

1) Foot pads are a must. Foot pads hold the legs to the ground. The foot pad has 3 holes that can have canopy stakes driven through it for dirt or concrete screws for pavement.

2) Mesh side walls also help the canopy with windy conditions. The mesh tarp side walls invites the wind in but defuses it's power.

3) In cases of high winds it is highly advisable to take the canopy down. A tarp canopy is no match for mother nature.

We are very interested in hearing your thoughts. If there is something you are looking for, want more information listed or have suggestions on our products, website, or service, please email us at: [email protected]
 

 

 

 

 

 

 
 

 

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