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About Us

 

About Us

 

Lowest Price GUARANTEE!

Ace Canopy guarantees the lowest prices on canopies! We will beat any advertised price from legitimate competitors on an identical product that we stock, excluding shipping, rebates, and sales tax*. If you find a competitor with prices lower than ours, please contact [email protected]. This does not include custom, closeout, liquidation, or clearance items. Ace Canopy does not match any wholesale club prices.

*Sales tax applies to Texas residents only (8.25%)

 

Safe Purchasing Online

A number of alerts and safety websites like "Scan Alert" have been used to protect any credit card fraud and identity theft. This website is tested and certified so that it passes the FBI/SANS Internet Security Vulnerabilities Test.

 

Fast Service

Ace Canopy strives to ship all orders within 2 business days, excluding custom orders.

 

Return Policy

The mission of Ace Canopy is to satisfy every customer. All shipments must be inspected by the customer within 30 days of the order date to ensure satisfaction. Any new/unopened product may be returned within 30 days from the order date.

 

Returns must meet the following requirements:

- Within 30 days from order date

- New/unopened condition

- Include all original product packaging, documents, inserts, and parts

 

All eligible returns are subject to a 20% restocking fee. Shipping and handling charges are non-refundable. Custom, discount, and closeout products are non-returnable. All sales are final. 

 

To initiate a return, the following information must be emailed to [email protected]:

- Order number

- Reason for return

- Photos of the unopened product

 

Unused products are covered for 30 days from the order date for manufacturer defects. For assistance with a replacement, the following information must be emailed to [email protected]:

- Order number

- Description of defect

- Photos showing area of concern

 

All return and replacement requests are subject to a review and approval process. Once you have submitted the required information, a representative will contact you within 2 business days. Credit will not be issued for any unapproved returns.

 

 

3-Year or 5-Year Warranty Policy (select products)

If your product comes with a 3-Year or 5-Year Warranty, we will cover your product for the duration of your warranty against sun damage and/or erosion on the top and frame only. In the event that your top or frame is rusted or eroded, we will replace the sun damaged part(s) for free. This warranty does not cover damage due to neglect, wind, snow, fire, or any other act of God, nor does this warranty cover damage resulting from the canopy not having been securely fastened down nor from improper installation. Ace Canopy is not liable for indirect, incidental, or consequential damages in connection with the use of any product sold on this website, including any cost or expense of providing substitute equipment or service during periods of non-use. A copy of your receipt must be presented in order to redeem warranty.

 

Ace Canopy does not warranty party tents and canopies with legs higher than 8 ft (this includes the ones that can be adjusted to over 8 ft.). 

 

Privacy

Ace Canopy does not sell our customer details to other companies. We do not send out spam emails or junk mail to our buyers.

 

Shipping Policy
Ace Canopy strives to ship all orders within 2 business days, excluding custom orders. Once your order has shipped, you will receive an email notification with your tracking information. Our standard shipping method is FedEx Ground. Typical transit times for ground shipments are listed below:

 

 

West Coast = approx. 3 - 4 business days 
Mid West = approx. 1 - 2 business days
East Coast = approx. 3 - 4 business days
All Freight (LTL) Deliveries = approx. 5 - 7 business days

 

 

Expedited shipping options are not available for online orders. You must email [email protected] for expedited shipping rates and options. 
 

Free Shipping Offer

Ace Canopy offers free shipping on orders over $99 shipping to any of the 48 continental United States. This offer is not valid for orders shipping to Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, or any other international location.

 

Address Corrections

If the shipping address on your order needs to be changed for any reason prior to delivery, there is a $15.00 address correction fee applied. This mandatory fee is charged to the card associated with your order. An address change can delay delivery by 1-2 business days.

 

Order Cancellations

An order that has not been shipped can be cancelled at no additional charge. Once an order has been shipped, it can no longer be cancelled and must be processed as a return.

 

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